Terms and Conditions

1. Introduction
If you do not accept these Terms and Conditions, you may not use JLP MARKETING LTD’s services, products, studio or web site(s).
A good business transaction is when both parties fully understand each other.
You’ll find our Terms and Conditions to be fair and above board. They have been designed to protect your rights, as well as the rights of our staff, designs, project assets and JLP MARKETING LTD.
JLP MARKETING LTD – T/A Launched, along with its corporate affiliates (“TBTECH,” “Launchedtech.io”, “we,” “our”) operates the “Service,” which is defined as any website or web page (or mobile application) on which this set of Terms appears (“Website”), and any data, services, activity or transactions that are offered, made available or facilitated through any of the above.

By utilising JLP MARKETING LTD (“JLP MARKETING LTD”) services and/or submitting a project via the world wide web, e-mail, phone, fax or in person, to JLP MARKETING LTD you (”THE CUSTOMER”) agree to the Terms and Conditions of Use (”TERMS AND CONDITIONS”) as outlined below.
Please acquaint yourself with our TERMS AND CONDITIONS before submitting any order for artwork, marketing services, logo design or graphics design, website or anything which can be deemed as a service provided by JLP MARKETING LTD (”THE PROJECT”).

This proposal is open for 30 days and is subject to JLP MARKETING LTD’s standard terms and conditions along with the following additional clauses.

These Terms of Service (“Terms of Service” or “Terms”) are a legally binding agreement that applies to the Service and governs your use of the Service and your (“you” or “your”) relationship with us. You accept and agree to these Terms of Service by either:
• Accessing or using the Service;
• Clicking to accept these Terms of Service, or
• Accepting these Terms of Service in any other way.

If you violate these Terms of Service, or if you do not agree to these Terms of Service, you shouldn’t access (and you don’t have our permission to access) the Service.
In addition, if you intend to provide to us, or receive from us, data regarding European residents, please see Section 13, to which you must agree.

VAT is chargeable at current VAT rate in England at date of invoice.
Prices are subject to change without notice until a signed order form is received from JLP MARKETING LTD’s customer.

The customer agrees to allow JLP MARKETING LTD to use the customer’s logo, information, and details of the relationship as a reference, or explicitly for the purpose of producing marketing materials (case studies, website information, and other forms of marketing) JLP MARKETING LTD whish’s to promote.
JLP MARKETING LTD will release end of campaign data upon settlement of any payments due.
JLP MARKETING LTD Customer agrees to authorise JLP MARKETING LTD to introduce telephone calls stating ‘from’ the “Launched”, “Launched”, “TBTECH” – Customer company name. This authorisation is required under DMA guidelines.

All JLP MARKETING LTD’s travelling expenses to the Customer or associated organisations, on the request of the Customer, will be added to the succeeding month’s invoice at cost.

Employee allocation is inclusive of ad-hoc reporting and operational desk-level management time.
Employee time allocated to cleansing or organising campaign data or event registrations support & follow-up, will be reported within the historic campaign schedule in order for JLP MARKETING LTD Customer to track any employee time being utilized away from the main focused activity.

Any additional employee time required will be costed at an agreed rate.

Reproduction or distribution of this document or any JLP MARKETING LTD-provided documentation to a third party is prohibited without written prior permission.

The parties expressly agree that this agreement shall substitute any agreement, arrangement or prior agreement, whether oral or written, concluded between the parties and having the same purpose of this agreement.
If a JLP MARKETING LTD contracted member of staff is subsequently contracted directly and/or employed by JLP MARKETING LTD Customer, there will be a placement fee of 24% of the first year’s total package payable upon starting employment and/or contract.

In the context of these TERMS AND CONDITIONS: preliminary works “PRELIMINARY WORK(s)” refers to the initial design idea(s), project concepts and marketing ideas presented to THE CUSTOMER by JLP MARKETING LTD as part of THE PROJECT; design revisions (”REVISION(S)”) shall refer to changes to PRELIMINARY WORKS and/or new work, within THE PROJECT’s original brief, and AFTER presentation of PRELIMINARY WORKS; final work (”FINAL WORK”) shall refer to the work that the CUSTOMER has approved as a completed work, and the work that CUSTOMER wishes to take delivery of, as well as obtain copyright transfer of (if applicable).

2. Changes to the terms of service

We may modify these Terms of Service in our sole discretion by posting updated versions of these Terms of Service on the Website or otherwise providing notice to you. All such changes shall become effective upon the posting of the revised Terms of Service on the Website or upon notice, as applicable.

3. Changes to the service

We may change the features and functionality of the Service at any time. This may include adding, modifying or removing any features or functionality of the Service. The Terms of Service will apply to any changed version of the Service. We also may suspend or stop the Service altogether. In addition, we may impose or alter fees for new or existing aspects of the Service.

4. Eligibility restrictions

To use the Service, you must have reached the age of majority in the jurisdiction where you live (in most U.S. states, that’s 18 years old). If you are under this age, you shouldn’t use the Service or provide Submitted Data (defined below) to us.

5. Your account

You will need to set up an account in order to access most aspects of the Service, including in most cases to submit data (“Submitted Data”) or to receive data (“Output Data”). You should read the important information about the rules governing the Submitted Data and Output Data, in the sections below. Important rules also govern your account itself. First, you must only provide account information (such as your name and email address) that is your own, and that is accurate. You should keep your contact information accurate as well, so that we can contact you if we need to, such as to deliver any important notices. We also strongly recommend changing your password periodically, and that you not share your password or account credentials with anyone else.
You are solely responsible for maintaining the confidentiality of your account information, such as your username and password, and for restricting access to your computer and other devices; you agree and understand that you will be liable for any activity occurring through your account.

6. Your license to the service

You may be and hereby are granted a license to use the Service and Output Data for (and solely for) your personal and/or your internal business purposes only, subject to the prohibitions and restrictions herein, and a license to store, print or make a copy of Output Data we provide to you solely for your personal or internal business purposes. You may not resell, distribute, or create derivative works from the Service or the Output Data. You may not develop any service, product, toolset, dataset or derivative work from the Output Data or the Service, whether in aggregated or non-aggregated form, and whether in identified or de-identified form.

7. Data sharing and rights: our free services

When you provide Submitted Data through the Service, you understand and agree to the following, except where we and you have put in place a Premium Services Agreement (or other agreement) that expressly supersedes the below terms:

1. The Licenses You Grant To Us. When you provide us with or make available to us any Submitted Data, such as names, addresses, business titles or phone numbers of contacts or other persons, you are granting us several licenses to use that data
(and you are representing to us that you have the right to make this grant):

a. You grant us a perpetual and irrevocable license to access and use the Submitted Data in aggregated form, to provide, develop and improve the Service and our data assets, so long as we do not (i) in any public way refer to you or the company you work for in relation to the Submitted Data (for instance, we will never sell a list titled “List of Brand X’s Customers), or (ii) use the Submitted Data in a way that violates any contract we have entered into, or any law.

2. You also provide us the perpetual and irrevocable right to sublicense, make available, copy, display, publish or distribute the Submitted Data to any third party, including our customers, business partners, and service providers.

a. You provide us the right to create derivative works, data models, or modeled data sets with the Submitted Data. You agree that we will own those derivative works (but not the actual Submitted Data that is distinct from those works).
Examples of derivative works (without limitation) would be, for instance, if we create aggregated or modeled data sets that combine data from numerous providers in order to form a new or new type of data set. Another example would be if we used multiple sets of Submitted Data (from multiple providers) in order to derive data analytics about certain industries, buyers, or industry prospects.

b. You also agree that we have the perpetual and irrevocable right to use, share, sublicense, display, copy, publish anddistribute the Submitted Data in aggregated, de-identified form for any purpose, in any medium.

c. The foregoing license grants to Launched shall be non-exclusive, perpetual and royalty-free. Launched shall have the right to sublicense, assign, or transfer such licenses in its discretion.

3. The Representations You Make To Us. It is important to us that you have the right to grant us the licenses we’ve described above. If you don’t, please do not provide any Submitted Data to us. If you’re not sure whether you do, please take the time to
confirm whether that is the case. We will still be here when you’re ready.

a. You therefore warrant and represent that you have all necessary rights, permissions, and authority to provide the Submitted Data to us (in whole and in part), and that doing so will not put you in violation of any contracts you have signed or any laws. We provide certain examples of laws that theoretically could apply, so please continue to read.

b. You likewise warrant and represent that the Submitted Data does not contain any information about individuals under the age of 18.

c. You warrant and represent that providing the Submitted Data to us does not violate the U.S. HIPAA law: for instance, it is not a list of hospital or doctor’s patients, or a similar dataset consisting of patients or Customers of an entity covered by HIPAA (this might include, for instance, a doctor, dentist, chiropractor, acupuncturist, pharmacist
or other health professional). Similarly, you agree not to provide us with Submitted Data consisting of a list of Customers of an entity covered by the GLBA, which applies to many types of financial institutions including banks, hedge funds, investment advisers and insurance companies.

d. You warrant and represent that you will only provide Submitted Data to us that is true and accurate, and of living persons.

4. Nature of Exchange. Our Service contains certain “co-operative” elements. This means that in exchange for providing the Submitted Data to us, and potentially for the use of other customers (at our sole discretion), you will receive access to Output
Data consisting of information that we hope is equally valuable to you. While we strive to make this a fair and optimal exchange, you understand and agree that we may change these terms or the nature of the Service at any time, or alter the amount of Output Data or other access we provide – and you agree that it is in our sole discretion to do so. We likewise may terminate your account or access to the Service at any time, for any reason, including (without limitation) any violation of these Terms of Service by you or through your account. Additional rules or policies may be displayed or put in place through the Service, including any portal through which you submit or receive data; those rules or policies are incorporated by reference into these Terms of Service and you agree to adhere to them.

8. Paid and subscription accounts

We also may provide the Service through paid accounts, such as by offering a monthly or annual subscription, or through customized provision of services and payment terms. If you and we agree to do so, we will enter into a separate agreement with you, governed by an applicable further Order Form (“Order Form”). If you wish to enter into such an agreement, please contact us at [email protected] In addition (unless otherwise agreed to by you and us), the following will apply to any paid Service we provide to you:

1. You agree to pay to us the applicable fees (the “Fees”) set forth in an Order Form signed by you and by us, based on the timetable set forth in the Order Form. We may increase or otherwise change the Fees at the end of any given calendar year or
at the end of any Term set forth in an Order Form, in our sole discretion, by providing you with written notice (which may be by email or another conspicuous method) at least thirty (30) days prior to the end of a given year or Term.

2. You must raise any disputes regarding Fees within 60 days from receipt of the (first) applicable invoice. Any disputes not waived within that time period shall be deemed waived.

3. Invoices must be paid in full no later than thirty (30) days from the date on which they are received. Unpaid amounts are subject to a finance charge of 8% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection (including reasonable attorneys fees) that we may incur. We reserve the right to terminate service immediately where bills are more than sixty (60) days in arrears.

4. You are responsible for all taxes associated with the Service other than taxes based on our net income.

5. The agreement is for the Initial Service Term as specified in the Order Form, and shall be automatically renewed for additional periods of the same duration as the Initial Service Term, unless either party requests non-renewal at least thirty (30) days prior
to the end of the then-current term. The subscription is on a per-seat basis, and is for a single “seat” or user unless otherwise indicated in the Order Form. We may permit you (in our discretion) to increase the number of seats or users licensed to you during a term, in which case we will then begin to charge you at the new per-seat price. While you may (in our discretion) increase the number of seats during a term, you may not decrease the number of seats during a term: once you increase your per-seat license, you will be charged on that per-seat basis through the remainder of a term. You may not seat-share or time-share: you may only permit one license seat per individual user, at any given time.

6. In addition to any other remedies it may have, either party may also terminate this agreement upon thirty (30) days’ notice (or without notice in the case of nonpayment), if the other party materially breaches any of the terms or conditions of this
agreement. Customer will pay in full for the Service up to and including the last day on which the Service is provided. All sections of this agree which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.

7. For customers without an Order Form, you must cancel your subscription prior to 11:59 p.m. Pacific Time on the day before your next recurring billing date in order to avoid being charged. Payments are non-refundable and there are no refunds or
credits for partially used periods. Following any cancellation, however, you may choose to have access to the service through the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members (“credits”). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.

8. Customers will be charged an advertising spend handling fee of 15% of any advertising spend put through Launched. This will be for all advertising spend on all paid media channels (Social, DSP, Programmatic, Video, Voice, Online).

9. Proprietary rights: what we own

As between you and Launched, all rights, title and interest in and to the Service, including without limitation patents, copyrights, trademarks, trade names, service marks, trade secrets and other intellectual property rights, and any goodwill associated with the Service, are owned by Launched. For instance, we own any design or product features inherent in the Service, such as the way that data is organized, curated, presented and delivered, and any know-how or other intellectual property inherent in the way we have create, provide, display or make available the Service. The Launched names and logos are trademarks of Launched, and may not be copied, imitated or used, in whole or in part, without our prior written permission.

These Terms of Service do not grant you any ownership right, title or interest in any of the above. You therefore may not use the Output Data to create any derivative work, service or product, and you may not resell or re-license the Output Data in any manner or form.

10. Restrictions on use of output data

1. You agree not to use the Service or Output Data in certain ways. You agree not to use the Service or Output Data to

2. violate any applicable laws (whether federal, state, or international to the U.S.) (“Laws”),

3. violate the U.S. CAN-SPAM Act of 2003 or the Canadian Anti-Spam Legislation (CASL), as such statutes may be amended from time to time, or the U.S. TCPA. For information on CAN-SPAM, go here; for information on CASL, go here; and for information on the TCPA, go here;

4. use the Output Data to advertise or promote any goods or services (or send any other communications) that are illegal in the place offered or consumers, use the advertise or promote adult service (such as pornography or escort services), tobacco products, illegal gambling, counterfeit or pirated goods or services, or violate any securities or commodities regulations (such as to support a “pump and dump” scheme);

5. defraud, deceive or mislead anyone; communicate or transmit content that is defamatory, dishonest, obscene, sexually explicit, pornographic, vulgar or offensive; promote or engage in discrimination, racism, harassment or hate speech against any
individual or group; or threaten or promote violence.

6. Where JLP MARKETING LTD processes personal data on behalf of the Customer, the DPA (https://www.JLP MARKETING LTD.com/DPA) applies and the Customer will ensure that all necessary and appropriate consents and/or notices are in place to
enable lawful processing by JLP MARKETING LTD of the personal data for the purposes of undertaking the Processor Activities.

7. Customer may only process the personal data contained in the Licensed Materials in accordance with the Principles of the GDPR (Article 5) and for B2B marketing purposes. At a minimum, the Customer shall specify in its fair processing notice that JLP MARKETING LTD is a source of personal data.

8. Where the Customer or any of the Customer’s offices are based outside of the European Economic Area or the United Kingdom, or a country that does not have adequate levels of protection, the Customer hereby instructs JLP MARKETING LTD to
transfer personal data to the Customer to provide the Services. Such data transfers shall be subject to the SCCs (https://www.JLP MARKETING LTD.com/SCCs).

9. Customer shall be solely responsible for compliance with the EU Privacy and Electronic Communications Directive 2002/58/EC, any anti-spam laws and the UK Privacy and Electronic Communications (EC Directive) Regulations 2003 (each as amended, replaced or superseded from time to time) including national laws implementing such EC Directive.

10. Each Party shall be responsible for its compliance with applicable data privacy laws when processing the personal data under this Agreement.

11. Restriction on Use of Email Services

The following practices are not permitted from our service and would be considered a violation of our policy. Please find below some examples. They are subject to change.

1. send from a group distribution email such as hello@ or marketing@ etc;

2. not include opt out messages to any commercial emails or failing to comply with applicable laws ;

3. use a fictional identity or a pseudonym or an alias to send emails;

4. send emails that generate an unacceptable level of bounces;

5. send emails that generate an unacceptable level of spam or complaints;

6. transmit material that contains or links to virus, trojan horse, worms or any malicious or harmful software program;

7. use Launched’s service in conjunction with any unsolicited or harassing messages (commercial or otherwise) including but not limited to unsolicited emails, or phone calls

8. If you know or suspect anyone violating these policies, please notify us at [email protected] Launched will determine compliance of this policy at its sole discretion.

12. Additional restrictions on use of the service and your account

You also agree to certain restrictions on your use of the Service. You may not:
(i) allow any other person to use your account, use any other person’s account, or share your password or account credentials with any other person;
(ii) transmit information to or through the Service that is fake or fictitious;
(iii) Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
(iv) access the Service in a way that exceeds your authority, such as by logging in to a server, account, or email network when you are not
authorized to do so;
(v) access the Service in an automated manner;
(vi) extract data from the Service in a way that exceeds our authorization or violates these terms or other policies or restrictions we have implemented (whether such implementation is verbal or mechanical in nature); for instance you may not or use or attempt to use any engine, software, tool, agent or other device or mechanism (including browsers, spiders, robots, avatars or intelligent agents) to navigate
or search any portion of the Site, other than the search engine and search agents made available through the Service;
(viii) reverse engineer, decompile or disassemble the Service (in whole or in part).

13. Special terms for use of customer personal data of or output data about European data subjects You may request and receive Output Data regarding data subjects who reside in the European Economic Area, Switzerland, or the United Kingdom (“European Data Subjects”) (such as their name, job title, or contact information), which we refer to below as European Output Data.” If you do so, you agree that you will use the Output Data only in the following situations, in addition to complying with other consent or permission requirements set out in this Section:

1. in order to perform reasonable and actual data validation or hygiene or updating of your own legally obtained customer database. For instance (simply to illustrate), if you possess a data file that reads [Jane Doe | Acme Computers | [email protected]] you may use our Output Data to update that file to read [Jane Doe | Acme Computers Limited | [email protected]].

2. pursuant to explicit consent from the data subject of the Output Data, sufficient to comply with the consent requirements of GDPR.

3. for other purposes you have established are necessary to pursue your legitimate interests in the context of business-to-business relationships and in compliance with the GDPR and all other legal requirements. For instance, if you use the Output
Data to contact actual or prospective business partners, you may need to obtain consent for “prospecting” by means of a telephone, fax machine or email.

4. When you receive or use European Output Data, you understand and agree that you are the data controller, and we are your data processor, as those terms are used under the GDPR. You will obtain from each data subject (e.g., the persons in your
customer database) all required consents (or establish another basis for processing the Output Data, if applicable), make available all required data subject rights, and otherwise comply with all provisions of the GDPR and other European data
protection rules applicable to data controllers.

5. You also agree that you will not provide any Submitted Data to us regarding any European Data Subjects unless you have obtained legally sufficient consent to do so from the data subject of that Submitted Data.

6. To the extent that Launched processes any Customer Personal Data (as defined in the Launched Data Processing Agreement) that is subject to the European General Data Protection Regulation (GDPR) or other applicable European data protection rules,
on Customer’s behalf, in the provision of the services hereunder, the terms of the Launched Data Processing Agreement, which are hereby incorporated by reference, shall apply. For customers that are located in the European Union, the United Kingdom, Switzerland, or the European Economic Area, the Standard Contractual Clauses adopted by the European Commission, attached to the Data Processing Agreement, with Launched, which provide adequate safeguards with respect to the personal data processed by us under this Agreement and pursuant to the provisions of our Data Processing Agreement apply.

7. This Section 13 supersedes and takes precedence over any separate agreement or terms that we may enter into with you, regarding any data licensed from you to us, or from us to you.

8. Required Consumer Consents and Permissions. In some countries or jurisdictions, additional consents, notices and permissions may be required for certain types of marketing or processing of personal information. Customer understands that, while
Provider seeks to comply with its own legal obligations, Provider has not obtained any rights or consents on Customer’s behalf: therefore, to the extent that any law or regulation may require that Customer (in addition to Provider) provide notice or obtain
consent in order to market to any person or process any person’s personal data, Customer agrees that Customer shall obtain on Customer’s own behalf such notices or consents.

14. Privacy policy

You acknowledge the collection, use, disclosure and other handling of information described in our Privacy Policy, which we may update from time to time.

15. We may monitor the service

We, or service providers working with us, may monitor the Service for any legitimate business purpose, including to monitor compliance with these Terms or evaluate how the Service is being accessed and used. We will be the sole and final arbiter as to whether the Service is being misused or these Terms are being violated. If we believe you have violated these Terms (or any law) we may terminate your account and access to the Service and any Output Data immediately and without notice. In such a situation we also may seek civil, criminal or injunctive relief, at its sole discretion and without obligation, to enforce this Terms of Service and the law.

16. Disclaimer of representations and warranties


17. Limitation of liability

TO THE EXTENT ANY SUCH DISCLAIMERS PLACE GREATER RESTRICTIONS ON YOUR USE OF THE SERVICE OR THE MATERIAL CONTAINED THEREIN, SUCH GREATER RESTRICTIONS SHALL APPLY. Some jurisdictions restrict or do not allow the limitation of liability in contracts, and as a result the contents of this section may not apply to you. In cases where such laws apply, liability of the Launched Entities shall be limited to the fullest extent permitted by law.

18. Arbitration, class action waiver and applicable law


1. Arbitration and class-action waiver
1. Federal Arbitration Act. You agree that these Terms of Service affect interstate commerce and that the Federal Arbitration Act governs the interpretation and enforcement of these arbitration provisions.
2. Initial Dispute Resolution. Most disputes can be resolved without resort to litigation. You and we agree to use reasonable efforts to settle any dispute or claim, and good faith negotiations shall be a condition to either party initiating a lawsuit or arbitration, other than lawsuits or arbitration for injunctive relief from alleged intellectual property infringement. To commence this procedure, you agree to contact our support department at [email protected], or we may contact you using the last available information we have for you.

3. Binding Arbitration. If we do not reach an agreed-upon solution within a period of ten (10) days from the time informal dispute resolution is initiated under the Initial Dispute Resolution provision above, then we both agree to resolve by arbitration any and all controversies, claims, or disputes arising out of, relating to, or resulting from (1) your relationship with the us, (2) these Terms of Service, (3) any other aspect of the Service.These Terms of Service are intended to require arbitration of every claim or dispute that lawfully can be arbitrated, except for those claims and disputes which by the terms of these Terms of Service are expressly excluded from Section 18.

4. Governing Arbitration Rules. All claims subject to arbitration shall be finally settled by binding arbitration administered by JAMS in accordance with the JAMS rules in effect at the time the arbitration is initiated, excluding any rules or procedures that would permit class actions or other representative actions. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or
formation of these Terms of Service including but not limited to any claim that all or any part of these Terms of Service (such as this Section 18) is void or voidable, or whether a claim is subject to arbitration, except that the arbitrator shall have no
authority to find that a claim may proceed on a class basis or as part of another representative action: only a court may address disputes regarding the validity or enforceability of the Class Action Waiver section below, Section 18(A)(v). The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be written and shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. To start an arbitration, unless there are conflicting rules at www.jamsadr.com, you must do the following: (A) Write a Demand for Arbitration that includes a description of the claim and the amount of damages you seek to recover. You may find a copy of a Demand for Arbitration at www.jamsadr.com; (B) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to JAMS, Two Embarcadero Center, Suite 1500, San Francisco California 94111; and (C) Send one copy of the Demand for Arbitration to us at 101 Montgomery Street, Suite 400, San Francisco, CA 94104.

To the extent the filing fee for the arbitration exceeds the cost of filing a lawsuit, we will pay the additional cost. If the arbitrator finds the arbitration to be non-frivolous, we will pay all of the actual filing and arbitrator fees for the arbitration, provided your claim does not seek more than $75,000. The arbitrator shall have the power to award any remedies available under applicable law, and the arbitrator shall award attorneys’ fees and costs to the prevailing party, except as prohibited by law. The parties understand that, absent this mandatory provision, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of
arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.

If you are a resident of the United States, arbitration may take place at any reasonable location within the United States convenient for you. For residents outside the United States, arbitration shall be initiated in San Francisco County, California, United States of America, and you and we agree to submit to the personal jurisdiction of any court in San Francisco County, California, in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

1. Class Action Waiver. The parties agree that the arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action, seek relief on a class
basis, or join or serve as a member of a class action. YOU AND LAUNCHED AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If for any reason the proper decisionmaker determines that the waiver of class and representative actions set forth in this paragraph is void or unenforceable or that an arbitration can proceed on a class or representative basis, then Section 18(A) and Section 18(B) shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

2. 30-Day Right to Opt Out. You have the right to opt out and not be bound by this version of Section 18 by sending written notice of your decision to opt out to [email protected] with the subject line, “ARBITRATION AND CLASS ACTION WAIVER OPT-OUT.” The notice must be sent within thirty (30) days of the first date on or after May 25, 2018 that you agree to any version of these Terms of Service that contains this version of Section 18. If you do not opt out, you will be bound to arbitrate disputes in accordance with the terms of this Section 18. You have the right to consult with counsel of your choice concerning this Section

18. You understand that you will not be subject to retaliation if you exercise your right to opt out of coverage under this Section

18. If you opt out of Section 18, we also will not be bound by it in its disputes with you.

3. Changes to this Section. Launched will provide (60) days’ notice of any changes to this section. Changes will become effective on the sixtieth (60th) day, and will apply prospectively only to claims arising after the sixtieth (60th) day. If a court or arbitrator
(in either case, with the authority to make such decision) decides that this subsection on “Changes to This Section” is not enforceable or valid, then this subsection shall be severed from Section 18 and the court or arbitrator shall apply the first
Arbitration and Class Action Waiver section you agreed to.

4. Survival. This Section 18 shall survive any termination of these Terms of Use.


2. Limitations to this agreement to arbitrate

Section 18 (Arbitration and Class Action Waiver) shall be limited as follows:
1. Intellectual Property Claims. Notwithstanding the parties’ decision to resolve all disputes through arbitration, either Party may bring an action on an individual (not class or representative action) basis in state or federal court or in the U.S. Patent and
Trademark Office to protect its patents, copyrights, moral rights, trademarks, and trade secrets, but not privacy or publicity rights.

2. Small Claims Court. Notwithstanding the parties’ decision to resolve all disputes through arbitration, either Party may seek relief in a small claims court on an individual (not class or representative action) basis for disputes or claims within the scope of that court’s jurisdiction.


19. Governing law

The Terms of Service and the relationship between you and Launched shall be governed in all respects by the laws of the State of California, without regard to its conflict of law provisions. Any claim or dispute either of us may have against the other that is not subject to arbitration must be resolved by a court located in San Francisco County, California (or by a small claims court located elsewhere in the
United States when Section 18(b)(ii) applies). We both agree to submit to the personal jurisdiction of the courts located within San Francisco County, California (or a small claims court located elsewhere in the United States when Section 18(b)(ii) applies), for the purpose of litigating all such claims or disputes that are not subject to arbitration.

20. Indemnification

You agree to indemnify and hold harmless Launched, its directors, officers, employees, contractors and agents, and its suppliers, licensors, and service providers, from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorneys’ fees and expenses (collectively, “Claims”), arising out of or in connection with: (1) Your use of the Website or Service; (2) Your breach of these Terms of Service; or (3) Your violation of any applicable law or the rights held by any third party. Launched will have the right, but not the obligation, to participate through counsel of its choice in any defense by You of any Claims as to which You are required to defend, indemnify, or hold harmless Launched. You may not settle any Claims in a manner that may impose any obligation upon Launched, without our prior written consent. The members of Launched’s corporate family, and the agents, partners, employees, contractors and advertisers of them and of Launched, are third-party beneficiaries of this paragraph. Other than them, there are no other third-party
beneficiaries of the Terms of Service.

21. Other

1. Complete Agreement and Understanding. These Terms of Service are the entire and exclusive understanding and agreement
between us and you regarding the Service, and these Terms supersede and replace any and all prior oral or written
understandings or agreements between us and you regarding such topic, provided that any express modification in an Order
Form shall govern and supersede any conflicting provision in these Terms. If we (or you) don’t enforce any part of these Terms,
it won’t be considered a waiver.
2. Our Relationship With You. The relationship between you and us is that of independent contractors, and nothing in these
Terms of Service shall be construed to create or imply any other relationship such as a partnership or an employer/employee or
agency relationship.
3. Assignment and Waiver. Launched may assign these Terms at its discretion. You may not assign, sublicense or transfer these
Terms (or our license grant to you herein) in whole or in part to anyone else. No waiver of any obligation or right of either party
shall be effective unless in writing, executed by the party against whom it is being enforced.
4. All telephone calls to and from JLP MARKETING LTD and its subsidiaries are recorded for training, compliance and contractual
22. Account security
We make no representations or promises regarding security. Despite our security efforts, it is possible that unauthorized individuals will
obtain your information, such as through web-scraping tools (even though we do not authorize and in fact prohibit that behavior).
• Customer users are responsible for accessing the Company network, systems, or application only through encrypted
• Customer users are responsible for maintaining up-to-date OS (operating system) patching and active antimalware on the end-
user devices used to connect to the Company environment.
• Customers are responsible for ensuring that all terminated employees have their access revoked to the Company application
within 24 hours of termination.
• Customers are required to notify Company within 72 hours of security incidents that could have implications to Company (e.g.
Company application user with compromised credentials, stolen laptop of a Company user, partner network compromise
including malware worm or ransomware, etc.)
• Customer users are responsible for keeping user IDs and passwords used to access Company systems confidential at all times.
Customer agrees to keep Company Intellectual Property and proprietary information confidential.
• Launched runs a vulnerability discovery program. If you suspect there are any vulnerability with our services, please reach out
to [email protected] and we will look into those for you.

23. Linked services
The Service may contain links to — or even reside on — third-party websites and services that are not owned or controlled by us. The
Service may sometimes makes available embedded links or content from such services, such as for promotions or information hosted by a
third-party website. We do not assume responsibility for any such third-party websites, services or content. If you view, access or
otherwise interact with any such websites, services or content, you do so at your own risk and you agree that we no liability arising from
such access.
24. Severability
If any provision of these Terms is determined by a court to be invalid, illegal or unenforceable, that determination will not affect the
validity or enforceability of the remaining provisions of the Terms, and each provision shall be considered as separate, severable and
distinct from each other.
25. Force majeur
Neither party to these terms will be deemed responsible or liable for its failure to perform or delay in performance under these Terms (or
any Order Form) where such delay or failure is beyond its control, such as where caused by strikes or labor disputes, internet or
telecommunications failures, shortages of or inability to obtain labor, energy, or supplies, war, terrorism, riot, acts of God or governmental
action, natural disasters including floods, earthquakes and hurricanes, acts by hackers or other malicious third parties and problems with
the Internet generally, and such performance shall be excused to the extent that it is prevented or delayed by reason of any of the
26. Understanding
1. Quotes These are based on our knowledge and understanding of THE CUSTOMERS requirements. If as a result of any scoping or
specification which JLP MARKETING LTD or its appointed agents may undertake or by any other means we become aware that
THE PROJECT to be delivered varies significantly from the prevailing understanding we will inform THE CUSTOMER at the
earliest reasonable opportunity.
Any such variations may affect the scope delivery schedule and or cost of THE PROJECT. In the event that a quote is made and
accepted but the briefing did not specify fully the type or level of work required JLP MARKETING LTD reserve the right to notify
THE CUSTOMER accordingly and to charge for additional work done which was not indicated in the original briefing given.
2. PROJECT to be delivered varies significantly from the prevailing understanding we will inform THE CUSTOMER at the earliest
reasonable opportunity.
Any such variations may affect the scope delivery schedule and or cost of THE PROJECT. In the event that a quote is made and
accepted but the briefing did not specify fully the type or level of work required JLP MARKETING LTD reserve the right to notify
THE CUSTOMER accordingly and to charge for additional work done which was not indicated in the original briefing given.
3. Sketches and Comps Fee quoted for THE PROJECT do not include any PRELIMINARY DESIGNS, REVISIONS, layered digital files
(Adobe Photoshop and Illustrator raw files) and mock ups.
4. Final work Fee quoted for THE PROJECT includes one set of FINAL WORK in the requested format. A CD of the originating
document (Quark Express, Adobe InDesign and support files (flattened & outlined Adobe Photoshop and Illustrator files saved
as .eps .tif .jpg) can be provided at an additional cost, POA. Changes to FINAL WORK of THE PROJECT once signed off will be
provided at an additional cost, POA, based on the extent and complexity of the changes
5. Overtime Fees quoted for THE PROJECT are based upon work performed during the course of regular working hours (based on
a 37.5 hour week). Overtime, rush, holiday, and weekend work necessitated by THE CUSTOMER directive is billed in addition to
the fees quoted at £150 per hour or a mutually agreed upon, POA.
6. Billable Items In addition to the fees and costs estimated for THE PROJECT, costs incurred for outside services (POA),
messengers, and courier services are billable. Travel expenses are billed according to cost. For all other additional billable items
please refer to our rate card.
7. Purchasing All purchases made on THE CUSTOMERS behalf will be billed to THE CUSTOMER. In all cases, such prices will reflect
a markup. Charges for VAT, insurance, storage, and shipping and handling are additional to the price of each purchase. In the
event that THE CUSTOMER purchases materials, services, or any items other than those specified by JLP MARKETING LTD, JLP
MARKETING LTD is not liable for the cost, quality, workmanship, condition, or appearance of such items.
8. Project Communication In the course of THE PROJECT, JLP MARKETING LTD will remain in contact with THE CUSTOMER
regarding edits, revisions and scheduling. If THE CUSTOMER fails to provide necessary feedback to JLP MARKETING LTD
regarding any edits and/or revisions within 28 days, THE PROJECT may be subject to termination and placement in our STALE
DATED database. Any STALE DATED project is subject to a reactivation and unarchiving fee. This fee is at the sole discretion of
JLP MARKETING LTD. Any work produced by JLP MARKETING LTD for THE PROJECT will be billable at this time and all artwork,
designs, edits, revisions and work product created in THE PROJECT remain the exclusive copyright and intellectual property of
9. Term of Quote The information contained within quotes is valid for 30 days. Quotes approved and signed by THE CUSTOMER
are binding upon JLP MARKETING LTD and THE CUSTOMER beginning on the date of THE CUSTOMER’S signature.
10. Going ahead with a project and starting work without a physical signature acts as an agreement in principle and is binding to
these terms and conditions.
27. Ordering
1. Acceptance THE CLIENT will be deemed to accept the price quoted by JLP MARKETING LTD on placing of an order.
2. Authorisation THE CLIENT agrees that it authorises its representatives whether employees, agencies or others to place orders
on its behalf. JLP MARKETING LTD is entitled to believe that employees and/or agencies acting on behalf of THE CLIENT from
whom it has previously accepted orders shall be deemed an authorised representative of THE CLIENT whether notified in
writing or otherwise. In the event that such persons are no longer authorised to place orders THE CLIENT agrees to notify JLP
MARKETING LTD in writing at least 4 weeks before authorisation ceases and takes over any authorisations made by such
person. For clarity all persons and agencies from whom JLP MARKETING LTD have previously accepted orders are regarded as
authorised persons unless otherwise informed as outlined above.
3. Approval THE CLIENT will be required to proof all work produced by JLP MARKETING LTD and give approval for it to go to the
next phase/ stage or production. JLP MARKETING LTD will also proof all work, but if there are any mistakes such as typos, JLP
MARKETING LTD will not be held responsible for any costs.
4. Purchase Order Numbers Where THE CLIENT operates a specified ordering system it agrees to notify JLP MARKETING LTD of the
relevant details at the time orders are placed. It agrees to provide JLP MARKETING LTD with all the relevant details to enable
JLP MARKETING LTD to comply with the system. Similarly if THE CLIENT subsequently introduces a new or revised ordering
system it agrees to notify JLP MARKETING LTD in writing immediately. In the event that THE CLIENT does not notify JLP
MARKETING LTD of any such new system, JLP MARKETING LTD is entitled to regard orders placed or in the system as being
subject to the same ordering system previously in operation. THE CLIENT may not use a failure by JLP MARKETING LTD to
comply with an ordering system for work that JLP MARKETING LTD has undertaken in good faith as a reason for withholding
5. Acceptance of THE PROJECT THE CLIENT will be deemed to accept FINAL WORK, printed material or goods for THE PROJECT
unless it notifies JLP MARKETING LTD within 7 days of receipt that it is unacceptable. Such notification must be in writing
setting out clearly the reasons why the work is unacceptable. THE CLIENT agrees not to use work it has deemed unacceptable
but to return it immediately to JLP MARKETING LTD and to destroy all copies except those needed for the purpose of pointing
out what is unsuitable. In the event of THE CLIENT deeming the work provided by JLP MARKETING LTD as unacceptable, JLP
MARKETING LTD, if in agreement, reserve the right to be given 28 days to redo the work.
28.Intellectual Property
1. Copyright Any material or systems or software created by JLP MARKETING LTD or its agents remain the copyright of JLP
MARKETING LTD or its agents respectively and may not be commercially reproduced or re-sold unless by prior agreement with
2. Transfer of Copyright Unless specified otherwise, JLP MARKETING LTD retains the ownership of copyright. Otherwise in an
agreement in writing prior to commencement of THE PROJECT, upon full payment of all fees and costs for THE PROJECT, JLP
MARKETING LTD agrees to transfer the ownership of copyright to the client (if applicable). JLP MARKETING LTD retains the right
to utilize ANY artwork, designs, edits, revisions and work product from THE PROJECT in advertising, promotion and other
display such as on the JLP MARKETING LTD website and other JLP MARKETING LTD assets. All artwork, designs, edits, revisions
and work product created in THE PROJECT (other than the FINAL work accepted by THE CLIENT) remain the exclusive copyright
and intellectual property of JLP MARKETING LTD. Any use of this work project by THE CLIENT and/ or their assigns is strictly
prohibited without written, prior permission by JLP MARKETING LTD
3. Ownership of files Unless specified otherwise, JLP MARKETING LTD retain ownership of all files relating to the THE PROJECT.
These shall be kept for a minimum of 12 months by JLP MARKETING LTD and will be archived after 3 months after completion
of THE PROJECT (unarchiving fee will apply if files needed for a new fee).
4. Copyright Infringements JLP MARKETING LTD is not responsible for any copyright infringements caused by or relating to
materials provided by THE CLIENT or its agents. JLP MARKETING LTD reserves the right to refuse acceptance of any material
over which copyright may apply unless adequate proof is provided to us of the right to use such material.
1. Ownership of Information All trade or professional information other than information in the public domain given to any of the
parties or their respective employees by the other shall remain the property of the party giving that information. Each of the
parties agrees to use all reasonable means to prevent the disclosure of any trade or professional information not in the public
domain to any third party or to any of its employees or agents other than that required to carry out THE PROJECT. JLP
MARKETING LTD or its agents shall not be liable for any loss or consequence arising from the disclosure of any information
provided by THE CLIENT its agents or third parties for the purpose of carrying out or becoming incorporated into THE PROJECT
where THE PROJECT is intended for publication.
30.Termination Policy
1.0 This Agreement will continue for the Initial Term as outlined in the applicable Order Form, until otherwise terminated as set
forth herein.
1.1 Upon expiration of the Initial Term this Agreement shall automatically renew for successive periods each equal to the Initial
Term (each a “Renewal Term”).
1.2 During the Initial Term and any Renewal Term, either Party may terminate this Agreement on at least sixty (60) calendar days
written notice to the other Party. The Customer’s notice to terminate shall expire at the end of the Initial Term or any Renewal
Term then in effect.
1.3 JLP MARKETING LTD may terminate this Agreement immediately upon written notice if the Customer materially breaches any
provision of this Agreement and does not cure such breach within thirty (30) calendar days from written notice of such breach.
Customer may also terminate this Agreement upon thirty (30) days written notice to JLP MARKETING LTD for material breach,
where JLP MARKETING LTD does not cure such breach within thirty (30) calendar days from written notice. The Customer can
exercise the right to terminate under this Clause 1.3 provided that the fees for the Initial Term are paid in their entirety.
1.4 Upon termination of this Agreement for any reason and except as otherwise provided hereunder, Customer shall immediately
cease use of the Licensed Materials and Services and all licenses granted under this Agreement with respect to such Licensed
Materials and Services shall expire. Customer shall immediately pay any fees due and payable under this Agreement. Except as
necessary to comply with applicable law, each Party will promptly return to the other or destroy, as requested by the disclosing
Party, all of the other Party’s applicable Confidential Information (defined in Clause 7.1) within its possession or control and will
certify in writing, if requested, that it has complied with its obligations to return or destroy all such Confidential Information.
1.5 The Customer will permanently delete any data extracted from the Licensed Materials and all copies thereof, including hard
copies and electronic form copies, within thirty (30) days of the termination date.
1.6 Upon three (3) days’ written notice, JLP MARKETING LTD may suspend Customer’s access to the Services or Licensed Materials
if Customer’s use of the Services or Licensed Materials violates the terms of this Agreement and Customer fails to cure any such
violation prior to the expiration of such three (3) day period.
1.7 Any work produced by JLP MARKETING LTD for THE PROJECT will be billable at the time of termination and all artwork, designs,
edits, revisions and work product created in THE PROJECT remain the exclusive copyright and intellectual property of JLP
1.8 JLP MARKETING LTD may terminate THE PROJECT if THE CLIENT fails to pay any sum due pursuant to the contract within seven
days of the final due date provided that written notice has been supplied. All artwork, designs, edits, revisions and work
product created in THE PROJECT remain the exclusive copyright and intellectual property of JLP MARKETING LTD.
31.Licence/ Subscriptions / Fees
1. Customer shall pay all fees stated in the applicable Order Form (the “Total Price”). The fees stated in the Order Form exclude
VAT. All Subscription Fees are payable according to the payment terms set forth in the Order Form, however if no time is
specified, then such Subscription Fees shall be payable within 30 days of Customer’s receipt of the invoice. All amounts shall be
payable without any tax withholdings or deductions.
2. If Customer fails to make timely payment on any undisputed Subscription Fees, in addition to any other rights or remedies of
3. Interest shall accrue on such due amounts at an annual rate equal to 8% over the then current base lending rate of the Bank of
England at the date the relevant invoice was issued, commencing on the due date and continuing until fully paid, whether
before or after judgment;
4. JLP MARKETING LTD reserves the right, upon thirty (30) days’ written notice to Customer of any undisputed, past-due
Subscription Fees, to withhold or suspend Customer’s access and use of the Licensed Materials and Services until all undisputed
past-due payments are made.
5. JLP MARKETING LTD shall be entitled to increase the Subscription Fees by ten (10) percent, without notice to the Customer, on
each anniversary of the Effective Date as outlined in the Order Form.
6. Schedule of Payment Based on regular billing periods (yearly, half-yearly, quarter, bi-monthly, monthly, weekly, daily, hourly)
or based per line item or service purchased.
7. All paid invoices are non-refundable and under no circumstances will a refund be issued on a paid invoice.
8. Payment of our invoices by the customer is due ON THE date shown on the invoice unless agreed otherwise.
9. Late Payment Penalties – If any sum payable to JLP MARKETING LTD in relation to this agreement is in arrears for more than 28
days after the due date then JLP MARKETING LTD reserves the right without prejudice to any other right or remedy to charge a
fixed charge of £500 (debt under £10,000), £1,000 (debt under £50,000), £2,000 (debt over £50,000) plus interest at 8% over
the Barclays base lending rate calculated on a day to day basis from the original due date until paid in full.
10. Ownership of Goods – All goods material and equipment provided by JLP MARKETING LTD under this agreement shall remain
the property of JLP MARKETING LTD.
11. Payment by Non-UK Based Companies Any bank charges associated with payment is to be met by THE CLIENT and not JLP
32.Governing Laws
1. These TERMS AND CONDITIONS shall be governed by and construed in accordance with the laws of England and Wales and the
parties hereby submit to the exclusive jurisdiction of the English courts.
33.Errors and Omissions Excepted (E&OE)
2. Whilst all care has been taken in the preparation of this quotation, unintentional errors or omissions can sometimes occur. JLP
MARKETING LTD LTD reserves the right in such circumstances to withdraw the quotation, or submit a revision.
34. Customer Responsibilities
3. The Customer is responsible for supplying adequate, assets, artwork, information, contact list data and brief to ensure activity
can be maintained efficiently.
4. All non-generic technical training remains the responsibility of the client and must be coordinated via your contact at JLP
5. JLP MARKETING LTD’s Customer to invest time in designing the copy for the email confirmation to ensure
5.0.1 satisfied with the content and commitment from prospects replying to the email